Terms & Conditions
Direct Bookings Reservation Procedure: we ask individuals to reserve a room or suite online using the Kasbah Angour website. We confirm the reservation by email. In order to guarantee a reservation, we ask guests to provide their credit or debit card details which are held on a secure server linked to the Kasbah Angour website. Cards are not charged at time of reservation. We only charge the card when you are not present if we need to apply any of our “Cancellation” charges, per below. Please refer below to “Group Bookings” for details of the procedure for groups of 10 or more people. Payment: we do not ask for payment of a deposit in advance, unless the reservation is for a Group. Payment is to be made at the hotel in cash or by credit or debit card per “Payments at Kasbah Angour” below.
Cancellation of Direct Bookings: individual reservations made from 3rd March 2020 can be cancelled free of charge up until 3 pm (GMT + 1) on the day before the due arrival date. This excludes reservations made earlier where we have agreed to postpone the original booking to a future date. For these individual reservations, please note the following percentage cancellation charges of the total amount per the Confirmation Email: 30 to 15 days before revised check-in date 50%; 14 to 8 days before revised check-in date 70%; and 7 to 0 days before revised check-in date or no-show 100%.
Group Bookings: we ask groups to enquire by email and we will issue a pro forma invoice. We require payments by bank transfer on the dates shown on the pro forma invoice. Bank transfers should be sent to the bank shown on the pro forma invoice and made in the currency specified on the pro forma invoice. Further charges incurred at the hotel can be settled at the time of check-out in cash or credit card, please refer to “Payment at Kasbah Angour” below. Payments made are non-refundable in the event of cancellation of a group reservation. We reserve the right to add a service charge of 7.5% to the group’s expenditure on excursions and food & drink.
Payments at Kasbah Angour (applicable to Direct Bookings, Group Bookings and bookings via travel agents): payments remaining due for accommodation and charges incurred at the hotel are invoiced and settled per below. Invoices are expressed in Moroccan dirhams and any prices previously shown in GBP or EUR (i.e. for room, food & drink, other services) are converted into Moroccan dirhams using the mid exchange rate shown on the internet at the moment the invoice is issued. Payment can be in cash and by credit or debit card. Payment by credit or debit card will incur an additional 3% charge. We do not accept Amex or bank cheques.
Other: check-in is 2pm and check-out is 12pm, unless otherwise agreed. Guests that choose to participate in activities or excursions, organised by us, do so at their own risk and undertake to have appropriate insurance cover. In the event of guests removing or causing damage to fittings, furniture and furnishings, such guests are liable for the cost of replacement items. In very exceptional circumstances we reserve the right to cancel a reservation and will refund any amounts paid by the customer prior to arrival. These terms & conditions are subject to review and amendment. We reserve the right to change our prices and offers at any time.